Terms and Conditions

Terms and Conditions

Effective Date: 08/30/2024

Welcome to Process Pro Automation! By accessing and using our website and services, you agree to comply with and be bound by the following Terms and Conditions (the "Terms"). Please read these Terms carefully before using our Site or engaging with our services. If you do not agree to these Terms, please do not use our Site or services.

1. Acceptance of Terms

By using the Process Pro Automation website (www.processproautomation.com) and/or engaging with our services, you accept and agree to these Terms. These Terms apply to all visitors, users, and others who access or use our Site or services.

2. Services Provided

Process Pro Automation offers a range of services to help businesses thrive in the digital age, including:

Concierge Website Design: Customized, user-friendly websites tailored to reflect your brand.

Onboarding and Training: Comprehensive training to maximize the use of new tools and technologies.

Integration and Full Account Management: Assistance with integrating new technologies and dedicated account management.

Comprehensive Support: General technical support and lifetime assistance.

Our solutions include missed-call text-back, automated notifications, reputation management, reporting and analytics tools, CRM systems, sales pipeline management, and web appointment scheduling tools.

3. Use of Software

We do not use proprietary software for our services. Instead, we white-label and resell a third-party software called GoHighLevel. This means that while we provide support and customization for this software, the underlying technology is developed and maintained by GoHighLevel.

4. Support and Outsourcing

Please note that support services are outsourced to third-party providers. Although we strive to ensure that our support services meet high standards, the quality of support may vary, and we cannot guarantee specific outcomes or resolutions.

5. No Guarantee of Success

While we are committed to providing quality services, we do not guarantee any specific results or success in your business operations. The effectiveness of our services and the success of your business depend on various factors beyond our control. Process Pro Automation shall not be held liable for any direct or indirect damages, losses, or issues arising from the use of our services or the software we provide.

6. Limitation of Liability

To the maximum extent permitted by law, Process Pro Automation will not be liable for any damages, including but not limited to indirect, incidental, consequential, or punitive damages, arising out of or related to your use of our Site or services. This includes any damage to your business, data loss, or other issues that may arise.

7. Account Responsibility

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

8. Payment and Fees

a. Pricing: Fees for our services will be outlined in a separate agreement or invoice. Prices are subject to change, and any changes will be communicated to you.

b. Billing: Payments are due as specified in the invoice or agreement. Failure to make payments on time may result in the suspension or termination of services.

9. Intellectual Property

a. Ownership: All content and materials on our Site and provided as part of our services are owned by Process Pro Automation or our licensors. You may not use, reproduce, or distribute any content without our prior written consent.

b. Licenses:

We grant you a limited, non-exclusive, non-transferable license to access and use our Site and services for your personal or business use only.

10. User Conduct

You agree not to use our Site or services for any unlawful purpose or in a manner that could damage, disable, overburden, or impair our Site or interfere with other users.

11. Termination

We reserve the right to terminate or suspend your access to our Site or services if you breach these Terms or if we believe your use is harmful to our business or other users.

12. Modifications

We may update these Terms from time to time. Changes will be posted on our Site with an updated effective date. Your continued use of our Site and services constitutes acceptance of any changes.

13. Governing Law

These Terms are governed by the laws of The Superior Court of Arizona without regard to its conflict of law principles.

14. Dispute Resolution

Any disputes arising from these Terms or your use of our Site or services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

15. SMS/Text and Promotional Messages

a. Consent: By providing us with your mobile phone number or other contact information, you consent to receive SMS/text messages and promotional communications from Process Pro Automation. These messages may include updates, offers, marketing information, and other relevant content related to our services.

b. Opt-Out: You may opt out of receiving SMS/text messages and promotional communications at any time by following the instructions provided in the message or by contacting us directly at [email protected] or 623-281-0081. Please note that opting out of promotional messages will not affect your receipt of service-related communications.

c. Message Frequency: The frequency of SMS/text messages will vary depending on the nature of our communication and your engagement with our services. Message and data rates may apply, and you are responsible for any charges incurred from your mobile carrier.

d. Accuracy of Information: It is your responsibility to ensure that the contact information you provide is accurate and up-to-date. We are not responsible for any issues related to incorrect or outdated contact information.

16. A2P Verification Terms and Conditions

a. By utilizing our A2P verification services, you acknowledge that we provide this verification to facilitate compliant and legitimate messaging practices. However, we are not liable for any misuse or abuse of the verified messaging services by you or your affiliates. It is your responsibility to ensure that all messages sent under our A2P verification are in compliance with relevant regulations and carrier policies.

16. Contact Us

For any questions or concerns about these Terms or our services, please contact us at:

Process Pro Automation

Email: [email protected]

Phone: 623-281-0024

Address: Litchfield Park, AZ

Thank you for choosing Process Pro Automation. We look forward to partnering with you to enhance your business's digital presence and operations.